This policy explains what personal information LOW Works collects through this website, lowworks.co.uk, why we collect it, and what you can do about it. We keep it short and collect as little as we can.
Our apps have their own privacy policies: Tenventory and Roomprint.
Who we are
LOW Works is run by a sole trader trading as LOW Works, in the United Kingdom. We're the "controller" of the personal information described here, which means we decide how it's used and we're responsible for looking after it.
For anything about your data, email hello@lowworks.co.uk.
What we collect and why
When you use the contact form
We collect your name, your email address, the topic you choose and your message. We use them only to reply to you and, if you want to work with us, to talk about your project.
Our legal basis is legitimate interests: replying to people who've asked us something. If you're asking about working together, it's also to take steps you've asked for before entering a contract.
We don't add you to a mailing list, and we never sell your details.
To stop spam
When you send the form, our server turns your IP address into a scrambled code (a one-way "hash") that can't be turned back into your IP address. We use it only to limit each visitor to five messages an hour. Our legal basis is legitimate interests: keeping the form free of spam.
When you email us
If you email hello@lowworks.co.uk, we receive your email address and whatever you include in your message, and use them in the same way as contact form messages.
When you visit the site
Like almost every website, our host's servers automatically record basic technical details for each visit: your IP address, browser type, the page requested and the time. These logs keep the site secure and working. Our legal basis is legitimate interests.
How long we keep it
- Contact form messages and emails: 2 years after our last contact with you, then deleted. If you become a client, we keep the records we're required to keep for tax and accounting, usually 6 years.
- Google Analytics data: 14 months, then Google deletes it automatically.
- Server logs: kept by our host for a short time for security, then deleted.
Your rights
Under UK data protection law you can ask us to:
- give you a copy of the information we hold about you
- correct anything that's wrong
- delete your information
- limit how we use it, or stop using it
- send your information to you or someone else in a common format
Where we rely on your consent, such as for analytics cookies, you can withdraw it at any time.
Email hello@lowworks.co.uk to use any of these rights. We'll reply within one month and won't charge you.
If you're unhappy with how we've handled your information, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk/make-a-complaint or on 0303 123 1113.
Everything else
Children
This website is for businesses and adults. We don't knowingly collect information from children.
Security
The site uses an encrypted (HTTPS) connection, the contact form's sending key is kept off the public website, and we limit who can see your information.
Changes to this policy
If we change this policy, we'll update it here and change the date at the top.